Overview
This Refund & Return Policy explains how Softza.site handles refund requests, order-related concerns, and digital product purchases. We encourage you to review this policy before placing an order so you understand the terms that apply to the software products available through our website.
Softza.site is an independent online retailer specializing in digital antivirus and cybersecurity software. Every product offered through our store is delivered electronically in the form of a software license or activation key sent to the email address provided during checkout. Since our products are delivered digitally rather than as physical goods, the refund process differs from that of traditional retail purchases.
We are committed to conducting our business with transparency, fairness, and respect for our customers. If an issue arises with your order, our team will review your request carefully and work toward an appropriate resolution based on the circumstances of your purchase and the terms outlined in this policy.
- Digital Product Nature
All products sold on our website (https://softza.site/) are digital antivirus licenses delivered electronically. Due to the nature of digital products, all sales are generally final and non-refundable once the license key has been delivered.
- Eligibility for Refund
A refund may only be considered under the following conditions:
- The product key has not been delivered
- You received a wrong product key
- The license key is invalid or not working, and our support team is unable to resolve the issue
- Duplicate payment or accidental multiple purchases
- Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Incorrect product selection by the customer
- Incompatibility with your device/system
- Failure to activate due to user error
- Partial use of the license
- Delayed activation due to user-side issues
- Refund Request Process
To request a refund, you must:
- Contact our support team within 24–48 hours of purchase
- Provide proof of purchase (order ID, payment receipt)
- Clearly explain the issue
Our team will review your request and respond within 2–5 business days.
- Resolution First Approach
Before issuing a refund, we will attempt to:
- Fix activation issues
- Provide a replacement license key
- Guide you through installation and activation
- Refund Method
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–10 business days depending on your payment provider
- Third-Party Supplier
We source antivirus licenses from trusted suppliers such as https://www.antivirussales.com/. Refund approvals may depend on supplier validation policies.
- Contact Us
If you have any questions or wish to request a refund, please contact: